Outstanding Customer Service & Support: Trust Medical was the clear winner for FMLA certification. The 10-minute video evaluation was thorough, the doctor asked about my condition, my work situation, and my treatment history. Within 24 hours, I had completed WH-380 forms in my email. But what really set them apart was during the evaluation, the doctor identified that I also qualified for state paid family leave. I had no idea. They handled both sets of paperwork for one price. The employer verification line (7AM-11PM EST) also gave me peace of mind. I tested the line myself to see if they'd pick up and someone from the Trust Medical team handled it professionally and immediately.
‍
Same Day Appointments & Fast Delivery: I was connected to a doctor within a few hours of getting on the website. I received my completed forms within 24 hours. Anytime I had questions I had answers from their support team right away. This type of reliability during a stressful period was very appreciated.

Best price: Of all the services they had the best value and most transparent price. They charge one price for all documents (FMLA, Paid Leave, State Disability) unlike other services which charge you per form or hook you with a cheaper price and then to complete your documentation require you to sign up for a subscription.

Employer verification, legal support, and verifiable professionals: Every aspect of this service shows me that they care about my peace of mind and job security. Specifically, the medical professional credentials they show on their website of their doctors,  the employer verification features, and the legal team support adds another layer of protection that makes the entire process worry-free.

Marketing Communication: Although the service delivery is excellent, I would love to see fewer marketing emails after using the service. The current communication strategy, while informative, might feel overwhelming for some.

MyFMLA is a legitimate service, and I want to be clear about that. Dr. Aaron Sartin and Dr. Sally Sartin are real, named, board-certified family medicine physicians. You can verify them. The evaluation process is professional, and their Trustpilot reviews are genuinely excellent, 96% five-star is hard to fake.

I booked a next-day appointment for an intermittent FMLA evaluation. The 20-minute video call is thorough and professional. Dr. Sartin asks detailed questions about symptoms, their frequency, how they affected your ability to work, and what kind of schedule flexibility you need.

Dr. Sartin clearly understands the WH-380 form, what employers look for, and what other programs you are likely eligble to apply for. They are knowledable, professional, and reliable.

So why isn't MyFMLA my number one?Three reasons.

1. First, the price: If you need both FMLA and short-term disability documentation, MyFMLA charges $249.99, which was one of the most expensive services on this list.

2. Second, the scale: MyFMLA has two doctors. Two. For their entire patient volume across all three of their domains. Two doctors also means limited availability, if both Drs. Sartin are booked, you wait.

Third, the refund policy: Once your certification is issued, there are no refunds.

The quality is there and this is a great alternative.

FMLADocs is not a service I would personally use. The main drawback is they operate without requiring a video visit. From my research this is not a valid telehealth visit for FMLA, Paid Leave, or Disability and would not meet federal or state requirements if scrutinized.

Here were the issues I had:

1. No video visit: For the reasons I mentioned above this is an automatic deal breaker.
‍
2. Expensive Pricing: No pricing on the homepage. You finally see the price when you get to the checkout at $129, but when I proped futher, they charge $129 per form, so this can be a lot more expensive than other services.

3. Reviews: The reviews on TrustPilot are all one stars with customers citing poor experiences, scam, and other negative feedbck. This was a red flag. It either means the service is very new and trying to work out kinks or something else.

Overall would not recommend above some of the other services.